Terms of Sales

Preamble

The site is the property of the company LP-ID SARL in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners.



The purpose of these general conditions of sale is to govern the relations between:

The company LP-ID SARL, whose head office is located at 45 Boulevard Julien Devos 27200 VERNON with capital of 20,000.00 euros. SIRET 525 077 889 00026.

And the Internet user having adhered to our general conditions of sale by becoming a member of the LES NGUYEN online store. Membership is acquired upon joining the site after the required identification. These conditions of sale are those in force since June 1, 2012. They may be subject to modifications and in this case, we will indicate them on our site by a banner informing you by the mention “New General Conditions”.

1. Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between the company LP-ID SARL and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over any other conditions appearing in any other document.

2. Products

Photographs illustrating the products do not enter into the contractual scope. If errors are introduced, LP-ID SARL cannot be held liable under any circumstances. The products sold are described in our catalog and we strive to present all the characteristics through photos and a descriptive sheet. Our items are offered for sale for the duration announced on the site and while stocks last. Certain offers are offered for a short and specific period, which is the subject of a specific announcement. If stocks are exhausted, LES NGUYEN will endeavor to remove the product from the catalog and in any case only confirmation of the purchase by LES NGUYEN guarantees availability and delivery under the conditions below.

3. Order Terms

Any order paid under the conditions provided for in article 6 will result in the customer receiving a message confirming this order summarizing the order at the email address used to place the order and at the latest at the time of delivery. -even.

Automatic recording systems are considered as proof of the nature, content and date of the order. The sale will only be concluded upon confirmation of the order. The company LP-ID SARL reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information provided by the buyer when taking the order binds him: in the event of an error in the wording of the recipient's contact details, the company LP-ID SARL cannot be held responsible for the impossibility in which it could be to deliver the product.

4. Delivery

Packages are generally shipped within 48 hours after receipt of your payment. The standard shipping method is tracked Colissimo, delivered without signature to the place indicated by the buyer on the order form. You must carefully fill in the delivery address when ordering, specify the preferred delivery times and indicate a telephone or mobile number. LES NGUYEN and the carrier cannot under any circumstances be held responsible in the event of an impossibility of delivery, due to an inaccuracy of the delivery address. In the event of force majeure, preventing delivery partially or totally, this period will be adapted according to the proven duration of the force majeure. The following are considered to be force majeure: strikes, blockages of road, rail or air networks and events due to bad weather. Any reasonable delay in the delivery of the products cannot give rise to the buyer's claim for damages or cancellation of the order.

If you would like a delivery with signature, an additional cost applies, please contact us. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

The goods always travel at the risk of the recipient. Always check your package upon arrival. You can make any reservations with the carrier in the event of something missing or damaged. If the customer wants 2 delivery locations, he places 2 orders, with the associated delivery costs. In the event of missing or damaged goods, the buyer must make all necessary reservations on the delivery note upon receipt of said goods. These reservations must also be sent by email within five days following delivery, to this address: contact@les-nguyen.com.

Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order. We cannot group two separate orders and you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products.

Packages are oversized and protected.

For deliveries outside mainland France, the customer undertakes to pay all taxes due on the importation of products, customs duties, value added tax, and all other taxes due under the laws of the country of receipt of the goods. the command. The company LP-ID SARL in fact releases itself from all legal responsibilities if the payment of taxes was not made by the customer. Delivery will be made by post via Colissimo with tracking. Deliveries to EEC countries are made by post via Colissimo tracking Europe, for deliveries outside the EEC, deliveries are made by international postal services. In the event of apparent defects, the buyer has the right of return under the conditions provided for in this document.

5. Price

Prices are displayed in euros and including tax. In the event of a change in the VAT rate, the price will be automatically modified without further notice than the due date of the new rate. For orders exempt from VAT, the provisions of the General Tax Code will apply. Orders must be paid immediately, no discounts are provided.

6. Payment terms

Payment for goods is made only by credit card. The price to pay is that indicated on the site at the time of purchase and transport costs, which will of course be summarized when confirming the purchase. The Customer indicates his address, validates the basket and the total price. He provides his associated bank card number and expiration date. He finally validates his order by clicking on the “Validate” button. The sale is then concluded provided that the product is available and upon sending a confirmation by us which validates the sale.

Furthermore, LES NGUYEN reserves the right to refuse any order from a customer with whom there is a dispute.

7. Payment security

The LES NGUYEN site is the subject of one of the most efficient security systems currently available. It has not only adopted the SSL (Secure Socket Layer) encryption process but also reinforced all of the scrambling and encryption processes, via the 3D secure device, in order to protect as effectively as possible all sensitive data linked to the means of payment. LES NGUYEN never has access to confidential information relating to the means of payment. This is why the member's bank details will be requested for each new order. In fact, only BANQUE POPULAIRE RIVES DE PARIS and the PAYPAL company have confidential information (card number, expiry date) which is inaccessible to a third party.

More information in the “Secure payment” section

8. Product unavailability

Despite all the precautions taken, the product ordered and purchased may no longer be available. Please note that we record your purchase not when placing it in your basket, at which time the product may appear to still be available, but when paying for your purchases. If the product is unavailable, you will be immediately informed by sending a document. If payment has already been made, we undertake to reimburse as soon as possible, by bank transfer, and at the latest within the month of registration of the credit for the purchase on our bank account. Beyond this period, you would be entitled to request payment of interest at the legal rate.

In the event of unavailability of the product after placing the order and before the end of shipments of the sale concerned, the member will be informed by email or by telephone of the delivery of a partial order or of the cancellation of his order.

9. Withdrawals

In accordance with legal provisions, you have a period of fifteen (15) working days from the date of receipt of your order to return the products ordered to the Return Service of the LES NGUYEN eshop at the address:

LES NGUYEN – Customer service – 12, RUE SAINT PAUL – 75004 PARIS - FRANCE.

The procedure below must be followed in full:

Log in to your customer area with your email and password. Retraction is done in the “contact us” section of the site: - Go to “Subject”: “Customer service”. - Enter your order number and describe the reasons for the return. The products must be returned in their original packaging, with their label and any accessories, in perfect resalable condition. They must therefore neither have been worn, nor washed, nor damaged. Any returns must be made by registered mail with acknowledgment of receipt, otherwise the loss of the products during return transport cannot be taken into account. The costs returns are the sole responsibility of the Customer. Please note: it is possible that your country (destinations of your order) applies customs duties to the importation of your order. In this case, Colissimo International will contact you to acquire these rights. In the event of a return for an order delivered outside France, we will refund the price of the items, except for customs duties or any costs that were charged to you when importing your order. We will send you a refund email as soon as that your return has been processed at our warehouse. If 7 days after your return, you have not received your refund, we advise you to contact LES NGUYEN Customer Service by email contact@les-nguyen.com. or by telephone at 01 44 61 29 46.

If the conditions mentioned above are met, you will be refunded the amount including tax for the returned items (delivery costs included). Your refund will take effect within fourteen (14) days of receipt of the items. You will be reimbursed by a credit to the bank account used when you paid. the latter is only carried out on the monetary value disbursed (credit card, paypal, check) and not on the value of the vouchers used in the transaction.

10. Warranty

If the product delivered does not correspond to what you purchased, LES NGUYEN will facilitate the return formalities and pay you the costs; To do this, simply contact LES NGUYEN by email at the following address contact@les-nguyen.com or via the “contact us” section and request a return form, you describe the non-conformity and we will then send you a “Colissimo” or “Max letter” form that you will fill out and which will allow you to return the package free of charge. If you use this procedure to return a product to us as part of a withdrawal, a procedure for which return costs are payable, we will be entitled to request, in addition to reimbursement of the return costs, a fixed penalty of fifty (50) EUROS. If the item initially ordered was no longer available, you could request an equivalent item or a refund.

If the product is defective, you benefit from the manufacturer's warranty under the conditions indicated by the latter in the instructions accompanying the delivered item. In this case, In any event, the customer benefits from the legal guarantee of eviction and hidden defects (art. 1625 et seq. of the civil code). On the condition that the buyer proves the hidden defect, he must contact LES NGUYEN in accordance with the complaint formalism of article 1641 of the Civil Code.

If the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art.1648 of the civil code).

You can contact LES NGUYEN: five (5) days a week (7) (from 10:00 a.m. to 7:30 p.m. Tuesday to Saturday inclusive) at Tel. ( 33) 1 44 61 29 46 or by email at contact@les-nguyen.com.

No other compensation could be claimed apart from those expressly provided for by the Consumer Code.

In all cases LES NGUYEN cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt, LES NGUYEN's liability is systematically limited to the value of the product in question, value at its date. of sale and this without possibility of recourse against the brand or the company producing the product.

11. Intellectual property

LES NGUYEN is a protected brand registered with the INPI and the domain name www.les-nguyen.com is also protected. They are the exclusive property of LP-ID SARL and cannot be used without its agreement. Any parasitism based on its method of sale is strictly prohibited and will be immediately prosecuted and sanctioned.

12. Shipping costs

The amount of delivery costs is indicated in the basket section and is subject to the approval of the member before validation of each order.

13. Legal information

CNIL declaration number: 1241105

LES NGUYEN undertakes to only use the confidential information of its members in the context of the operation of its site.

The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders and the preparation of invoices. Failure to provide information will result in non-validation of the order. LES NGUYEN may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors to the site. Furthermore, LES NGUYEN only collects personal data such as name, first name, address and email address if the latter are given voluntarily by the visitor who, as soon as he is a buyer, becomes a subscriber. The data which is thus collected cannot be used for commercial purposes other than those which are referred to on the site or which could be subsequently developed by LES NGUYEN.

In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning him and this from his first request, which he can exercise with LES NGUYEN by sending his request by email to contact@les-nguyen.com. In addition, LES NGUYEN undertakes not to communicate, free of charge or for consideration, the contact details of its customers to a third party.

This site was declared to the CNIL on JUNE 25, 2007.